Hospitality Manager CV Sample

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It would be a huge understatement to say that hospitality and entertainment have taken a battering this year.

If you’re in hospitality, this year has been extremely hard for you.

We understand how it feels to be an anxious jobseeker in such challenging times.

So we want to help you as much as we could. We’ve put together an Ultimate Guide to writing a Hospitality Manager CV that helps you to position yourself to land a new role quickly.

Read on to find out!

 

This guide will show you:

 

Full Hospitality Manager CV Sample

Here’s a sample resume we recently produced for a Hospitality Manager in Hong Kong.

 

AMANDA YEOW

HOSPITALITY MANAGEMENT PROFESSIONAL

PERSONAL INFORMATION

Tel.: +852 XXXX XXXX | Email: ayeow@email.com | Nationality: Hong Konger


EXECUTIVE SUMMARY

  • Seasoned hospitality management professional with proven track record in hotel operations, customer service, and employee training and relations at leading hotels and resorts in Hong Kong including Genting Hong Kong, Royal Plaza Hotel, and Hong Kong Disneyland. [This is a perfect opening line for your profile. Mention names of hotels and establishments you’ve worked for in order to give a good impression to hiring managers.]
  • Played pivotal role in successful opening of Hong Kong Disneyland [This is another strong line to include in your executive summary as Hong Kong Disneyland is a big project, and you being part of its opening shows a good deal of experience.]
  • Highly organised and meticulous results-oriented individual with capacity to create high value results for customer and organisation via careful trend evaluation and analysis
  • Highly experienced in effectively managing and resolving customer concerns
  • Excellent leadership, interpersonal and mentorship skills; proven ability to build meaningful relationships with customers, vendors and colleagues from diverse backgrounds, including high net-worth clients.

Significant Highlights

  • Successfully restructured Housekeeping department which increased overall staff performance by 65% and reduced customer complaints by 90%
  • Significantly improved hotel’s service standard from average performance to achieving 4.8/5 stars rating, raising Genting Hong Kong’s profile as key luxury integrated hotel resort in Asia

AREAS OF EXPERTISE

Customer Service  Internal Team Training
Vendor Client Management  Employee Relations
 Problem Solving  Attention to Detail

[Ensure the keywords here mirror those used in the job ad. The first round of vetting is often done by a software scanner. This section helps to pad the CV with key hospitality / hotel management phrases necessary to get past those scanners.]


PROFESSIONAL EXPERIENCE

HOTEL MANAGER (HOUSEKEEPING)                                              Feb 2011 – Present
GENTING HONG KONG, Hong Kong
  • Supervise team of 100 housekeeping staff in overseeing Housekeeping and Bell Services for 5-star hotel in Hong Kong; qualified trainer for both departments [This is a good opening line as it clearly states the focus and size of your responsibility. In 1 line, the reader knows exactly the what the role is about.]
  • Pivotal in restructuring Housekeeping department; took charge of hiring process, established service standards and protocols for daily operations and ensured strict compliance for excellent service delivery [Insert a few hospitality jargons here.]
  • Design and execute training programmes and plans for Housekeeping and Bell Service staff. Improve departments’ expertise by conducting constant training and development programmes and delegating responsibilities strategically [A great manager knows how to delagate responsibilities accordingly.]
  • Conduct trend analysis through surveys, progress reports, and customer feedback. Conceptualise and implement corrective action plans to address areas of improvement
  • Forge rapport and close working relationships with key industry partners and high net-worth hotel guests

Significant Highlights

  • Successfully restructured Housekeeping department which increased overall staff performance by 65% and reduced customer complaints by 90% [Cite quantifiable metrics to support your achievements. Do, however, be aware of your company confidentiality clause.]
  • Significantly improved hotel’s service standard from average performance to achieving 4.8/5 stars rating, raising Genting Hong Kong’s profile as key luxury integrated hotel resort in Asia [The more data you provide, the better.]
  • Excelled in employee relations; developed programmes to retain employees and introduced good employment benefits, resulting in reduction of staff turnover

 

PARK OPERATIONS MANAGER                                                      Dec 2007 – Jan 2011
Hong Kong Disneyland, Hong Kong

  • Joined as pre-opening staff to lead and train over 120 team members in performing full spectrum of park operations prior to park opening [Simple, clear overview of the job you previously done. Notice also how the remaining bullet point is shorter.]
  • Established work processes and operation guidelines for smooth running of park; provided mentorship to team members by identifying training needs and monitoring performance [Highlight management skills by mentioning training and mentorship you’ve conducted.]
  • Provided guest services in park; resolved guests’ concerns efficiently to enhance customer satisfaction and attract loyal customer base

Significant Highlights

  • Spearheaded setting up Park Operations Team for opening of Hong Kong Disneyland. Entire team was pivotal in attracting and retaining more than 2 million visitors within 9 months from opening
  • Promoted from Park Operations Officer to Park Operations Manager within 12 months of employment [The Significant Highlights section is a good venue to brag about promotions.]

 

TEAM LEADER – CONCIERGE                                                        Jan 2005 – Nov 2007
Cordis, Hong Kong

HOTEL RECEPTIONIST                                                                   Apr 2004 – Dec 2004
Royal Plaza Hotel, Hong Kong

 


EDUCATION & PROFESSIONAL QUALIFICATIONS

  • Advanced Diploma in Hospitality Management, STEI Institute, Hong Kong | 2004
  • Diploma in Hospitality Management, STEI Institute, Hong Kong | 2000

 


AWARDS & CERTIFICATIONS

  • Qualified Trainer in Housekeeping and Bell Services, Genting Hong Kong
  • Management Development Training, Genting Hong Kong
  • Presenting Yourself in Confidence in Public Speaking & Presentation, Public Speaking Academy

 


MISC. INFORMATION

  • Technical Skills: MS Office Suite
  • Languages: Fluent in English, Mandarin, and Cantonese
  • Availability: 1 month’s notice

References available upon request
[There’s no need to list your references; if HR is interested in you they will ask you for them.]

Want a winning CV like the Hospitality Resume Sample above? Click the button below to get our full set of CV samples, delivered straight to your inbox!

 

What do you think of the CV above?

As recruiters ourselves, we LOVE seeing CVs like hers.

Out of 100 hospitality CVs we receive, you can bet this candidate would be called in for an interview!

Why?

Because she knows exactly how to present herself succinctly and effectively.

Her CV is great!

It tells us all we need to know about her – in just 2 pages.

 

What about you? Are you curious how your CV might fare in front of recruiters?

Well, we’re recruiters ourselves, and we’d love to be your second pair of eyes. Just send us your CV for Free CV Feedback! We will review your resume and provide a free, non-obligatory assessment of your CV.

Get professional recruiter feedback, tips for improvement, and strategies to boost your resume. Reach out for Free CV Feedback now 🙂

 

Her CV hits the sweet spot of 2-3 pages. What about yours?

If you’re feeling inspired to rewrite your CV, get a headstart with our Free Downloadable CV Templates! Or, why not download this CV sample first? Use it as a guide when writing your own CV.

 

You might be wondering – what makes this Hospitality CV sample so great?

 

Breaking Down the Hospitality Manager CV Sample

Hospitality Professional CV Executive Summary

First, the candidate captures our attention with an effective Executive Summary, the opening paragraph of her CV.

As Hospitality Professionals, you can think of this as your elevator pitch.

In the 6 seconds recruiters spend reading your CV, they will read your Executive Summary first.

This means the Executive Summary is arguably the most important part in your CV. It should inform them all they need to know about you and your career.

Be sure to present your unique selling point and career narrative in your Executive Summary.

 

Of the two Hospitality CV Executive Summaries below, which do you think is more effective?

WRONG

  • Hospitality Manager with experience in hotel operations at leading hotels and resorts in Hong Kong.
  • Excellent at dealing with different types of people, from clients to customers and other team members.
  • Stellar leadership, interpersonal and mentorship skills, with a special ability to build relationships with colleagues and senior management from diverse backgrounds to meet and surpass established KPIs.
  • Fun, outgoing personality, who is easy to integrate into any team.

 

RIGHT

  • Seasoned hospitality management professional with proven track record in hotel operations, customer service, and employee training and relations at leading hotels and resorts in Hong Kong including Genting Hong Kong, Royal Plaza Hotel, and Hong Kong Disneyland.
  • Played pivotal role in successful opening of Hong Kong Disneyland
  • Highly organised and meticulous results-oriented individual with capacity to create high value results for customer and organisation via careful trend evaluation and analysis
  • Highly experienced in effectively managing and resolving customer concerns
  • Excellent leadership, interpersonal and mentorship skills; proven ability to build meaningful relationships with customers, vendors and colleagues from diverse backgrounds, including high net-worth clients.

Significant Highlights

  • Successfully restructured Housekeeping department which increased overall staff performance by 65% and reduced customer complaints by 90%
  • Significantly improved hotel’s service standard from average performance to achieving 4.8/5 stars rating, raising Genting Hong Kong’s profile as key luxury integrated hotel resort in Asia

 

The second one, right? But what makes it better?

It demonstrates:

  • Candidate’s personal career narrative, from the prior companies she’s worked at, to the specific hospitality skills she is experienced in. In contrast, the first executive summary is bland and generic – what we call motherhood statements.
  • An understanding of what the recruiter is looking for. Every point answers the “So what?” question.
    • So what if the candidate has a fun, outgoing personality? It means she’s extremely comfortable dealing with clients, and you can rely on her to resolve customer concerns.
    • So what if she is organised and meticulous? This implies she creates structure in the fast-paced and chaotic nature of the hospitality sector – a perfect personality fit!
  • Candidate’s Key Achievements. Significant Highlights are akin to testimonials of your skills. As a professional in the service industry, you know how a stellar customer testimonial leads to HUGE returns. Achievements show recruiters why the candidate should be hired. We’ll elaborate more on Achievements below.

 

It isn’t easy to craft an effective elevator pitch. Likewise, writing a succinct Executive Summary is equally challenging. Don’t fret – we’re here to help you! Just send us your CV for a free review – we’ll look through it and share our feedback – all at no cost!

 

 

Key Skills to include in a Hospitality Manager CV

After captivating the recruiter with a strong Executive Summary, you want to show them specific skills you can bring to the table.

In this section, insert skills that you are proficient in. Be mindful to include exact keywords used in the job description. This increases the chances of getting your CV past ATS scanners (CV scanning software).

ResumeWriter Tip: Scan the job application and weave the exact key phrases used in the description, into your CV.

 

Examples of Hospitality CV Key Skills:

  • Customer Service
  • Conflict Management and Resolution
  • Attention to Detail
  • Teamwork
  • Multi-tasking
  • Flexibility
  • Time Management
  • Communication
  • Interpersonal Skills
  • Problem Solving
  • Cultural Awareness
  • Language Fluency
  • Strategic Planning/Roadmapping
  • Reservation Systems
  • Report Generation

 

Achievements and Work Experiences in Hospitality Manager CVs

Work Experiences

Break your work experiences into 2 parts – daily workscopes and achievements.

When writing daily workscopes, cluster them around responsibilities and high-level summaries, supporting them with metrics. Omit implied workscopes to save space.

Keep your CV short and sharp!

 

Here’s a sample Work Experiences section in a Hospitality Manager CV.

WRONG

  • Responsible for large team of staff for 5-star hotel. Took charge of Housekeeping department hiring process by redesigning workflow from ground up and established their service standards and protocols for daily operations.
  • Trained Housekeeping service staff so they become more efficient at their job. Designed training programmes independently and sought management approval.

 

Here’s another one.

RIGHT

  • Supervise team of 100 housekeeping staff in overseeing Housekeeping and Bell Services for 5-star hotel in Hong Kong; qualified trainer for both departments
  • Pivotal in restructuring Housekeeping department; took charge of hiring process, established service standards and protocols for daily operations and ensured strict compliance for excellent service delivery
  • Design and execute training programmes and plans for Housekeeping and Bell Service staff. Improve departments’ expertise by conducting constant training and development programmes and delegating responsibilities strategically
  • Conduct trend analysis through surveys, progress reports, and customer feedback. Conceptualise and implement corrective action plans to address areas of improvement

 

Clearly, the latter Work Experience example reads so much better than the former.

Why?

  • The second Work Experience example is easier to read. Each bulletpoint specifies one task. In contrast, the first line of the former example combines multiple tasks in the same line. Candidates do this to impress recruiters with their hefty scope of work, but end up confusing them instead. Don’t do this!
  • Specific traits are highlighted. One point conveys how she restructured the Housekeeping department. Another marks her improvement of their training processes. Every point clearly highlights a skill or task.
  • Implied work experiences like conducting daily housekeeping or attending department meetings are omitted.

 

Don’t you see how a world of difference exists between the first and second versions? Communicate your roles clearly in your CV when writing. This helps you stand out. If you’re not sure how, let us help! Feel free to reach out to us.

 

Achievements

Writing effective workscopes is important.

But it’s only the first half of the Job Description section.

Achievements elevates your CV from an okay 4 stars to a glamorous 5 stars.

How do you write great Achievements in your CV?

 

Take a look at this example.

RIGHT

Significant Highlights

  • Spearheaded setting up Park Operations Team for opening of Hong Kong Disneyland. Entire team was pivotal in attracting and retaining more than 2 million visitors within 9 months from opening
  • Promoted from Park Operations Officer to Park Operations Manager within 12 months of employment

 

The candidate’s workscope tells us she played an important role in setting up Disneyland in Hong Kong.

But her Achievements section shows that her efforts led to attracting and retaining millions of visitors in less than a year of opening.

Isn’t that an amazing feat?

Think of how many recruiters she’d impress with this one Achievement.

 

Writing great Achievements are the secret sauce to a successful resume. As a Hospitality Professional, what kinds of Achievements could you write?

  • Include projects which you have led and their resulting tangible business benefits, if any. Projects and benefits could be:
    • Visitor Numbers and Revenue
    • Upskilling and Training Programmes
    • Media Features
    • Local/Regional Hospitality Awards
  • Tie your projects to business benefits if possible. Hiring managers and employers want to see your results.
  • One especially crucial area to talk about is your experience in enhancing the customer experience or driving traffic/visitors.

 

Writing Hospitality CVs can be especially challenging. Our Hospitality clients ask us lots of great questions when writing their CVs:

  • Hospitality is so task-driven; what kinds of Achievements can be included?
  • Are my Achievements substantial enough?
  • Are some of my Workscopes essential; or should I omit them?

If you have questions about your CV, or would like a second opinion, don’t hesitate to reach out! Just send us your CV, and we’ll get back to you!

 

 

Key Pointers Recruiters Look For In Hospitality Manager CVs

You’ve learnt what it takes to write a successful Hospitality Manager CV. But what exactly are some of the latest skills that Hospitality recruiters looking out for?

We’ve poked around our network of recruiters and headhunters in Hong Kong. This is what we’ve learnt:

  • Excellent Customer Service Skills: Careers in the hospitality industry covers a broad range of functions, as well as job titles, all of which involve customer care and client servicing related to entertaining, hosting, and catering to guests. Make sure that you are able to highlight your customer service skills and experience in your resume.
  • Team / Staff Management: If you are opting for higher roles or positions, make sure to include significant management skills. Mention teams you’ve worked with, staff you’ve directed, and projects you’ve held.
  • Knowledge in Hotel Operations: Show various positions you’ve held that prove you’re familiar with hotel operations and managing various functions.
  • Include hospitality-related training and certifications you were able to secure. These will make you a more competitive candidate for the job. Highlighting your relevant certifications at the Executive Summary section of your CV is a sure-fire way to keep hiring managers interested.
  • While most hospitality jobs don’t require their candidates to have complex technical skills, mentioning about your technical knowledge can help you boost your profile.

If you have unique experiences with these in-demand hospitality skills, be sure to weave them into your resume!

 

Free Hospitality CV Feedback

Now you know how to write a great Hospitality CV, and what the latest hiring trends are. Why not try writing your own CV, using our Free Downloadable CV Templates?

If you’ve any questions, don’t hesitate to reach out. We’re here to help!

Before you start sending out applications, don’t forget to get a free CV Feedback Session with our team! We’ll give your CV a free review, before you start your job search!

 

 

Hospitality Management Job Opportunities in Hong Kong

Finding a hospitality role in Hong Kong might be tough. But it doesn’t have to be. You could:

  • Join LinkedIn groups or follow companies you wish to work for to keep abreast with new job openings.
  • Alternatively, you can reach out to these headhunters in Hong Kong to learn about any vacancies they may be trying to fill out.

 

How to Score More Hospitality Job Interviews

 

How to Prepare for a Hospitality Management Job Interview

Managed to land a hospitality job interview? Congratulations!

You’re just one step away from the job of your dreams!

Prepare for the job interview with our handy interview guides:

 

There you have it – an ultimate guide on how to write a stellar Hospitality CV, and how you could maximise your success of landing a role. Once again, don’t forget to send your CV to us for Free CV Feedback after you’ve written yours – a second opinion doesn’t hurt!

 

While you’re at it, don’t forget to check out our Cover Letter Samples, Templates & Tips, or download our Downloadable Free CV Templates to get started on your new CV.

 

All the best!

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