Hospitality Manager CV Sample

October 18, 2020

Over 50+ resume samples developed by our experts for various industries and job functions in Hong Kong. Scroll down to explore and download.

Here’s a sample resume we recently produced for a Hospitality Manager in hong kong.

In this article, you’ll learn:

  • About the Hospitality Manager Role
  • What Hiring Managers Look For In Hospitality Manager Resumes
  • Hospitality Manager Job Opportunities
  • Job Hunting Tips from our Resident Headhunter
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    Hospitality Manager CV [Full Sample]

    Here’s a full Hospitality Manager resume sample, which we wrote for a client recently.

    AMANDA YEOW
    HOSPITALITY MANAGEMENT PROFESSIONAL
    Email: ayeow@email.com   |   Mobile: +852 XXXX XXXX   |   Nationality: hong konger
    EXECUTIVE SUMMARY
    • Seasoned hospitality management professional with proven track record in hotel operations, customer service, and employee training and relations at leading hotels and resorts in Hong Kong including Resorts World Genting and Legoland hong kong. [This is a perfect opening line for your profile. Mention names of hotels and establishments you’ve worked for in order to give a good impression to hiring managers.]
    • Played pivotal role in successful opening of Legoland Hong Kong[This is another strong line to include in your executive summary as USS is a big project, and you being part of its opening shows a good deal of experience.]
    • Highly organized and meticulous results-oriented individual with capacity to create high value results for customer and organisation via careful trend evaluation and analysis
    • Highly experienced in effectively managing and resolving customer concerns
    • Excellent leadership, interpersonal and mentorship skills; proven ability to build meaningful relationships with customers, vendors and colleagues from diverse backgrounds, including high net-worth clients.
    Achievements include:
    • Successfully restructured Housekeeping department which increased overall staff performance by 65% and reduced customer complaints by 90%
    • Significantly improved hotel’s service standard from average performance to achieving 4.8/5 stars rating, raising Resorts World Genting Hong Kong’s profile as key luxury integrated hotel resort in Asia
    KEY SKILLS
    Curriculum Development   |   Public Speaking   |   Academic Research   |   Innovative Learning   |   Educational Leadership   |   Classroom Management  
    [Ensure the keywords here mirror those used in the job ad. The first round of vetting is often done by a software scanner. This section helps to pad the CV with key banking phrases necessary to get past those scanners.]
    PROFESSIONAL EXPERIENCE
    HOTEL MANAGER {HOUSEKEEPING}
    Feb 2013 – Present
    Resorts World Genting, Hong Kong
    • Supervise team of 100 housekeeping staff in overseeing Housekeeping and Bell Services for 5-star hotel in Hong Kong; qualified trainer for both departments [This is a good opening line as it clearly states the focus and size of your responsibility. In 1 line, the reader knows exactly the what the role is about.]
    • Pivotal in restructuring Housekeeping department; took charge of hiring process, established service standards and protocols for daily operations and ensured strict compliance for excellent service delivery [Throw in a few hospitality jargons here.]
    • Design and execute training programmes and plans for Housekeeping and Bell Service staff. Improve departments’ expertise by conducting constant training and development programmes and delegating responsibilities strategically [A great manager knows how to delagate responsibilities accordingly.]
    • Conduct trend analysis through surveys, progress reports, and customer feedback. Conceptualise and implement corrective action plans to address areas of improvement
    • Forge rapport and close working relationships with key industry partners and high net-worth hotel guests
    Significant Highlights
    • Successfully restructured Housekeeping department which increased overall staff performance by 65% and reduced customer complaints by 90% [Cite quantifiable metrics to support your achievements. Do, however, be aware of your company confidentiality clause.]
    • Significantly improved hotel’s service standard from average performance to achieving 4.8/5 stars rating, raising Resorts World Genting Hong Kong profile as key luxury integrated hotel resort in Asia [The more data you provide, the better.]
    • Excelled in employee relations; developed programmes to retain employees and introduced good employment benefits, resulting in reduction of staff turnover
    PARK OPERATIONS MANAGER
     Dec 2007 – Jan 2013
    LEGOLAND, Hong Kong
    • Joined as pre-opening staff to lead and train over 120 team members in performing full spectrum of park operations prior to park opening [Simple, clear overview of the job you previously done. Notice also how the remaining bullet point is shorter.]
    • Established work processes and operation guidelines for smooth running of park; provided mentorship to team members by identifying training needs and monitoring performance [Highlight management skills by mentioning training and mentorship you’ve conducted.]
    • Provided guest services in park; resolved guests’ concerns efficiently to enhance customer satisfaction and attract loyal customer base
    Significant Highlights
    • Spearheaded setting up Park Operations Team for opening of Legoland. Entire team was pivotal in attracting and retaining more than 2 million visitors within 9 months from opening
    • Promoted from Park Operations Officer to Park Operations Manager within 12 months of employment [The Significant Highlights section is a good venue to brag about promotions.]
    RESUMEWRITER   |   ASIA
    TEAM LEADER – CONCIERGE
     Jan 2005 – Nov 2007
    HOTEL RECEPTIONIST
     Apr 2004 – Dec 2004
    Amari Johor Bahru, Hong Kong
    EDUCATIONAL & PROFESSIONAL QUALIFICATIONS
    • Advanced Diploma in Hospitality Management, STEI Institute, Hong Kong| 2004
    • Diploma in Hospitality Management, STEI Institute, Hong Kong| 2000
    AWARDS & CERTIFICATIONS
    • Qualified Trainer in Housekeeping and Bell Services, Genting Hong Kong
    • Management Development Training, Genting Hong Kong
    • Presenting Yourself in Confidence in Public Speaking & Presentation, Public Speaking Academy
    MISC. INFORMATION
    • Technical Skills: MS Office Suite
    • Languages: Fluent in English, Bahasa Melayu, Mandarin, and Cantonese
    • Availability: 1 month’s notice

    References available upon request

    [There’s no need to list your references; if HR is interested in you they will ask you for them.]
    RESUMEWRITER   |   ASIA

    Writing a Hospitality Management Resume

    Follow the steps of our resume writing guide and you’ll have a killer CV in no time!

    1. Resume Header

    Ensure your header clearly states your Name, Email Address and Contact Number. There is no need to put your home address or identification number.

    2. Breaking Down the Hospitality Manager Resume Sample

    First, the candidate captures our attention with an effective Executive Summary, the opening paragraph of her Resume.

    As Hospitality Professionals, you can think of this as your elevator pitch.

    In the 6 seconds recruiters spend reading your CV, they will read your Executive Summary first.

    Be sure to present your unique selling point and career narrative in your Executive Summary.

    Of the two Hospitality Resume Executive Summaries below, which do you think is more effective?

    WRONG
    EXECUTIVE SUMMARY
    • Hospitality Manager with experience in hotel operations at leading hotels and resorts in hong kong.
    • Excellent at dealing with different types of people, from clients to customers and other team members.
    • Stellar leadership, interpersonal and mentorship skills, with a special ability to build relationships with colleagues and senior management from diverse backgrounds to meet and surpass established KPIs.
    • Fun, outgoing personality, who is easy to integrate into any team.
    RESUMEWRITER   |   ASIA
    RIGHT
    EXECUTIVE SUMMARY
    • Seasoned hospitality management professional with proven track record in hotel operations, customer service, and employee training and relations at leading hotels and resorts in Hong Kong including Resorts World Genting and Legoland Hong Kong.
    • Played pivotal role in successful opening of Legoland Hong Kong.
    • Highly organized and meticulous results-oriented individual with capacity to create high value results for customer and organisation via careful trend evaluation and analysis
    • Highly experienced in effectively managing and resolving customer concerns
    • Excellent leadership, interpersonal and mentorship skills; proven ability to build meaningful relationships with customers, vendors and colleagues from diverse backgrounds, including high net-worth clients.
    • Achievements include:
      • Successfully restructured Housekeeping department which increased overall staff performance by 65% and reduced customer complaints by 90%
      • Significantly improved hotel’s service standard from average performance to achieving 4.8/5 stars rating, raising Resorts World Genting Hong Kong’s profile as key luxury integrated hotel resort in Asia
    RESUMEWRITER   |   ASIA

    What makes the second one better?

    It demonstrates:

    • Candidate’s personal career narrative, from the prior companies she’s worked at, to the specific hospitality skills she is experienced in. In contrast, the first executive summary is bland and generic – what we call motherhood statements.
    • An understanding of what the recruiter is looking for. Every point answers the “So what?” question.
      • So what if the candidate has a fun, outgoing personality? It means she’s extremely comfortable dealing with clients, and you can rely on her to resolve customer concerns.
      • So what if she is organised and meticulous? This implies she creates structure in the fast-paced and chaotic nature of the hospitality sector – a perfect personality fit!
    • Candidate’s Key Achievements. Significant Highlights are akin to testimonials of your skills. As a professional in the service industry, you know how a stellar customer testimonial leads to HUGE returns. Achievements show recruiters why the candidate should be hired. We’ll elaborate more on Achievements below.

    It isn’t easy to craft an effective elevator pitch. Likewise, writing a succinct Executive Summary is equally challenging. Don’t fret – we’re here to help you! Just send us your Resume for a free review – we’ll look through it and share our feedback – all at no cost!

    3. Key Skills to include in a Hospitality Manager Resume

    After captivating the recruiter with a strong Executive Summary, you want to show them specific skills you can bring to the table.

    In this section, insert skills that you are proficient in. Be mindful to include exact keywords used in the job description. This increases the chances of getting your resume past ATS scanners (resume scanning software).

    ResumeWriter Tip: Scan the job application and add the exact key phrases used in the description, into your resume.

    Examples of Hospitality Resume Key Skills:

    • Customer Service
    • Conflict Management and Resolution
    • Attention to Detail
    • Teamwork
    • Multi-tasking
    • Flexibility
    • Time Management
    • Communication
    • Interpersonal Skills
    • Problem Solving
    • Cultural Awareness
    • Language Fluency
    • Strategic Planning/Roadmapping
    • Reservation Systems
    • Report Generation

    4. Achievements and Work Experiences in Hospitality Manager Resumes

    Work Experiences

    Break your work experiences into 2 parts – daily workscopes and achievements.

    When writing daily workscopes, cluster them around responsibilities and high-level summaries, supporting them with metrics. Omit implied workscopes to save space.

    Keep your CV short and sharp!

    Here’s a sample Work Experiences section in a Hospitality Manager Resume.

    WRONG
    • Responsible for large team of staff for 5-star hotel. Took charge of Housekeeping department hiring process by redesigning workflow from ground up and established their service standards and protocols for daily operations.
    • Trained Housekeeping service staff so they become more efficient at their job. Designed training programmes independently and sought management approval.
    RESUMEWRITER   |   ASIA

    Here’s another one.

    Here’s how we improved his resume’s Work Experiences.

    RIGHT
    • Supervise team of 100 housekeeping staff in overseeing Housekeeping and Bell Services for 5-star hotel in Hong Kong; qualified trainer for both departments
    • Pivotal in restructuring Housekeeping department; took charge of hiring process, established service standards and protocols for daily operations and ensured strict compliance for excellent service delivery
    • Design and execute training programmes and plans for Housekeeping and Bell Service staff. Improve departments’ expertise by conducting constant training and development programmes and delegating responsibilities strategically
    • Conduct trend analysis through surveys, progress reports, and customer feedback. Conceptualise and implement corrective action plans to address areas of improvement
    RESUMEWRITER   |   ASIA

    Clearly, the latter Work Experience example reads so much better than the former.

    Why?

    • The second Work Experience example is easier to read. Each bulletpoint specifies one task. In contrast, the first line of the former example combines multiple tasks in the same line. Candidates do this to impress recruiters with their hefty scope of work, but end up confusing them instead. Don’t do this!
    • Specific traits are highlighted. One point conveys how she restructured the Housekeeping department. Another marks her improvement of their training processes. Every point clearly highlights a skill or task.
    • Implied work experiences like conducting daily housekeeping or attending department meetings are omitted.

    5. Key Achievements

    Writing effective workscopes is important.

    But it’s only the first half of the Job Description section.

    Want to make a hiring manager go “WOW!” when they read your resume?

    Achievements elevates your Resume from an okay 4 stars to a glamorous 5 stars.

    How do you write great Achievements in your Resume?

    Take a look at this example.

    RIGHT
    Significant Highlights
    • Spearheaded setting up Park Operations Team for opening of Legoland hong kong. Entire team was pivotal in attracting and retaining more than 2 million visitors within 9 months from opening
    • Promoted from Park Operations Officer to Park Operations Manager within 12 months of employment
    RESUMEWRITER   |   ASIA

    The candidate’s workscope tells us she played an important role in setting up Legoland in hong kong.

    But her Achievements section shows that her efforts led to attracting and retaining millions of visitors in less than a year of opening.

    Isn’t that an amazing feat?

    Think of how many recruiters she’d impress with this one Achievement.

    Writing great Achievements are the secret sauce to a successful resume. As a Hospitality Professional, what kinds of Achievements could you write?

    • Include projects which you have led and their resulting tangible business benefits. These benefits could be:
    • Visitor Numbers and Revenue
    • Upskilling and Training Programmes
    • Media Features
    • Local/Regional Hospitality Awards
    • Tie your projects to business benefits if possible. Hiring managers and employers want to see your results.
    • One especially crucial area to talk about is your experience in enhancing the customer experience or driving traffic/visitors.
    • Hospitality is so task-driven; what kinds of Achievements can be included?
    • Are my Achievements substantial enough?
    • Are some of my Workscopes essential; or should I omit them?

    Bonus Job Hunting Tips for Hospitality Managers

    You’ve learnt what it takes to write a successful Hospitality Manager Resume. But what exactly are some of the latest skills that Hospitality recruiters looking out for?

    Key Pointers Hiring Managers Look For in Hospitality Manager Resumes

    We’ve poked around our network of recruiters and headhunters in Hong Kong. This is what we’ve learnt:

    1. Ability to Lead

    • Excellent Customer Service Skills: Careers in the hospitality industry covers a broad range of functions, as well as job titles, all of which involve customer care and client servicing related to entertaining, hosting, and catering to guests. Make sure that you are able to highlight your customer service skills and experience in your resume.
    • Team / Staff Management: If you are opting for higher roles or positions, make sure to include significant management skills. Mention teams you’ve worked with, staff you’ve directed, and projects you’ve held.
    • Knowledge in Hotel Operations: Show various positions you’ve held that prove you’re familiar with hotel operations and managing various functions.
    • Include hospitality-related training and certifications you were able to secure. These will make you a more competitive candidate for the job. Highlighting your relevant certifications at the Executive Summary section of your Resume is a sure-fire way to keep hiring managers interested.
    • While most hospitality jobs don’t require their candidates to have complex technical skills, mentioning about your technical knowledge can help you boost your profile.

    Free Hospitality Resume Feedback

    • Now you know how to write a great Banking Director Resume, and what the latest hiring trends are.
    • Why not try writing your own, using our Free Downloadable Resume Templates?
    • If you’ve any questions, don’t hesitate to reach out. We’re here to help! Alternatively, feel free to purchase a resume writing package – we can take this task off your hands!
    • Before you start sending out applications, don’t forget to get a free CV Feedback Session with our team! We’ll give your resume a free review, before you start sending out applications!

    Hospitality Management Job Opportunities in Hong Kong

    • Join LinkedIn groups or follow companies you wish to work for to keep abreast with new job openings.
    • Alternatively, you can reach out to these headhunters in Hong Kong to learn about any vacancies they may be trying to fill out.

    How to Score More Hospitality Job Interviews

    Before You Go…

    Be sure to download this resume sample, which uses our tested-and-proven resume writing techniques, as a guide for your own CV. Best part is, this sample is available for free 🙂

    And before you start sending out applications, send us your resume for a free CV feedback analysis from our team. We’ll review your CV in detail, share personalised feedback on its strengths and weaknesses, and show you how you can improve it.

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